One operating team across critical functions.
Services are configured around your permissions, policies and escalation model. Your authorised leadership remains responsible for regulated decisions and governance.
01 / PLATFORM OPERATIONSMT5, MT4 & Vertex
Configuration, administration, health monitoring and operational support across trading environments.
- Groups, symbols and trading conditions
- Bridge, feed and gateway coordination
- User and access administration
- Incident and vendor escalation
02 / RISK & DEALINGRisk Operations
Monitoring, alerts and rule-based workflows that help authorised teams oversee exposure.
- Exposure and activity dashboards
- Configured thresholds and alerts
- Client and symbol reviews
- Escalation to authorised decision-makers
03 / BACK OFFICEBackend Management
Structured execution of routine operational queues across the brokerage technology stack.
- Account and workflow administration
- Payment operation support
- Data quality and reconciliation
- Scheduled reports and checks
04 / CLIENT OPERATIONSSupport & Complaints
Managed case handling with defined records, response targets and escalation routes.
- Tiered support workflows
- Complaint intake and categorisation
- Case records and response tracking
- Escalation to compliance leadership
05 / COMPLIANCE OPERATIONSWorkflow Support
Operational assistance for configured reviews, evidence collection and recurring controls.
- KYC operations support
- Review queues and evidence records
- Policy-driven task workflows
- Management information reporting
06 / AUTOMATIONRenix Operations Engine
Automation for repeatable tasks, notifications and queues—with exceptions routed to people.
- Rule-based task routing
- Alerts and escalation
- System-to-system workflows
- Human approval checkpoints